How claims usually work
The process is similar for most manufacturers and plans.
Contact the right company
Start with the manufacturer during its warranty period. Use the extended plan after the manufacturer warranty ends.
Describe the problem
Give the model and serial number, purchase date and a clear description.
Schedule service
They will send an authorized technician or ask you to ship the item.
Get a claim number
Write down the claim number and the name of each person you speak with.