Laptop, notebook and coffee on a wooden desk — Photo: Unsplash License. Illustration of the topic, not a service endorsement.

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Sample call to a manufacturer

An example of how a claim call might go.

You: Hi, my refrigerator stopped cooling. I would like to open a warranty claim.

Agent: Can I have the model and serial number?

You: Yes, here they are. I bought it eight months ago and have the receipt.

Agent: Thank you. It is under warranty. I can schedule a technician.

You: Great. Can you give me a claim number?

Agent: Yes, here it is.

You: Is labor covered too, and is there any charge for the visit?

Agent: Parts and labor are covered during the first year.

You: Thank you. Can you email me a confirmation?