Step-by-step: filing a warranty claim

1. Stop using it if unsafe

   Unplug the appliance if it sparks, smells burnt or leaks.

2. Find model and serial numbers

   Look for the label inside the door, on the back or under the unit.

3. Find your proof of purchase

   Locate your receipt, email or statement.

4. Check your coverage

   Read the manufacturer warranty, then any extended plan or card benefit.

5. Check for recalls

   Look up the model on recall sites.

6. Document the problem

   Take photos or video showing the problem.

7. Contact the warrantor

   Call or use the online form, and get a claim number.

8. Schedule service

   Pick a time and ask how long repairs usually take.

9. Keep notes

   Record dates, names and what you were told.

10. Review the repair

    Make sure the problem is fixed before the technician leaves.

11. Follow up in writing

    If it is not fixed, send a written follow-up with your claim number.